The Effect of Health Service Quality on Patient Satisfaction at Tamaona Community Health Center

Abstract

Healthcare services are a crucial factor in improving public health. Patient satisfaction is a key indicator of service quality, influenced by various aspects, including response speed (responsiveness) and the ability of health workers to understand and treat patients well (empathy). This study aims to analyze the influence ofresponsiveness And empathyon patient satisfaction at Tamaona Community Health Center. This study used a quantitative method with a descriptive design.cross sectional, a population of 14,116 patients, and sampling using the techniquerandom samplingusing the Slovin formula. Data analysis was performed using multiple linear regression. The results of the study showed thatresponsivenesshas a significant effect on patient satisfaction with a significance value of 0.000 (β = 0.318), whereasempathyalso had a significant effect with a significance value of 0.000 (β = 0.682). The coefficient of determination (R²) value of 0.869 indicates that 86.9% of the variation in patient satisfaction can be explained by these two variables, while the remainder is influenced by other factors outside this study. In conclusion,responsiveness And empathyis an important factor that determines patient satisfaction, although the limited number of health workers is still an obstacle in optimizing services at community health centers.